Account Manager = Customer Failure Manager - Sales LogicMonitor Employee Review

1.0
Feb 19, 2020
Recommend
CEO approval
Business outlook

Pros

-above average base salary for sales role and opportunity to achieve a high OTC (but no one achieves quota) -product is good (but expensive) -unlimited PTO (after 6 months of employment) -potential for the company to be acquired, go public (lol), etc.

Cons

-micromanage culture in sales organization -frequent texts from management after business hours, including weekends -insecure management additionally leverages performance plans as a CYA tactic, and plays it off as a method to develop you into a better employee -crap compensation structure with unachievable quotas -crap existing book of business (Account manager’s get penalized for not retaining business as part of their compensation package) -crap training and training team (training team has no experience in sales and relies on internal employees to lead training discussions) -company is consistently late on commission payments and often incorrect The culture to expect in the LogicMonitor sales organization equals a low commission rate, plus small sales deals, plus high micromanagement. The above average base salary is nice, but little transactional deals won’t get a sales rep to their (high and unattainable) quota. I was misled in the interviewing process about the company’s culture and compensation. When I came onboard and recieved my book of business, I was further told that there's a lot of low hanging fruit to go after. It was actually a lot of low hanging pile of crap. Crap that I only got paid out 1.6% on the dollar for. The insane level of micromanagement towards my pile of crap made myself hate working there altogether. I NEVER felt like a valued employee. I felt like the company’s punching bag. This was the absolute worst sales experience I was ever apart of. I guess someone needed to be that punching bag to handle your legacy priced customers.

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LogicMonitor Response
6y
Thank you for sharing your perspectives. We agree with your pros, albeit our sales growth and customer retention/expansion rates would suggest the product is better than "good". You share a long list of cons which hopefully you also shared in your exit interview. I would just say in summary, that many in our sales organization have realized tremendous success which was on full display for everyone to see at our sales kick off meeting, and our customer retention and expansion numbers are industry-leading. So I'm not sure what your data points are. Also, I can't resist pointing out that we hired many hundreds of people last year and many in the preceding years, so with 189 total reviews, the numbers support that we don't pressure people to post on Glassdoor. Best of luck in your future. (CHIEF PEOPLE OFFICER)

Explore other reviews about LogicMonitor

5.0
Apr 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture and management

Cons

No current cons to think of

3.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive and knowledgeable coworkers who genuinely want to help you succeed. Strong benefits package, remote flexibility, and wellness perks. Opportunities to take on projects outside your core responsibilities and accelerate your growth. A fast-paced environment where you can learn a lot in a short time. Leadership encourages innovation and continuous improvement.

Cons

Frequent organizational changes and shifting priorities can create uncertainty. Communication between teams and leadership isn't always consistent. Processes are still evolving, so some workflows can feel unclear or change frequently. Work-life balance can vary depending on the team and business needs.

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