No more opportunities if you don't finish your SOW contract by deadline for any reason - Product Support Agent Liveops Employee Review

3.0
May 23, 2019
Recommend
CEO approval
Business outlook

Pros

Free training Flexible schedule- you can make your own schedule Helpful staff during the courses and nesting week You can make new coworker friends

Cons

They don't give any more opportunities to contractors if the SOW is terminated prior deadline date. The training can be overwhelming, to a short time to complete and learn everything and they throw you out there and pray that you answer calls like a pro. They had postbox which was difficult to communicate if you any inquiries. They stalk you by calling you weekly through an automated system telling that if you don't commit to the hours established or work on weekends you will be terminated from the contract. They don't pay you the hour, especially if you are not working on peak hours.

Explore other reviews about Liveops

5.0
Mar 30, 2026
Recommend
CEO approval
Business outlook

Pros

Nice Culture. No Drama. Very Friendly

Cons

Not enough pay for the amount of work

2.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

It’s a job. Cool avenue for a little bit of side money.

Cons

Getting shifts is hard. They tend to over-saturate the contracts so you’ll start off getting access to shifts but then it’ll stop because they have too many training classes back to back. They’ll also kick you off of a contract for anything even when the system issues are on their end or the clients end. The pay schedule also sucks it’s semi-monthly but behind so you don’t get paid in a timely fashion. You want a faster way to access some side money you’re better off applying to Amazon or Home Depot or something an employer who quick hires and puts you on a rapid pay schedule.

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