Luton RDC is totally mismanaged, they have overpromoted average “leaders” to management roles. There is no desire to improve anything despite being a relatively new warehouse. There is no health and safety consideration, poor work/life balance and a general disinterest in doing anything differently from how it is currently done despite data to the contrary. For a cost-reduction business they waste a lot of money. There is no role guideline for Shift Leaders and department managers do colleague level jobs without taking any ownership for high level decisions. It took 5 weeks for me to get a laptop to be able to actually begin my role, which had to be escalated to the Director to be resolved. In my 9 years of Operations Management experience this is the worst place I have ever worked. I lasted 3 months and resigned after surviving 8.5 years in Amazon in a mid-senior management role.
