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Liberty Mutual Insurance

Engaged employer

My experience to date has been pretty good. - Customer Service Representative Liberty Mutual Insurance Employee Review

4.0
Jun 23, 2011
Recommend
CEO approval
Business outlook

Pros

Pay, benefits, training, performance feedback, teaming concept

Cons

Management Non-competitive rates makes it hard to sell and maintain current customer satisfaction.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Good work-life balance Nice coworkers and healthy work relationships Lots of resources

Cons

Slow moving pace and limited risk taking

2.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Diverse culture, work life balance, flexibility

Cons

They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

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