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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      CustomerService Representative - CustomerService Representative Liberty Mutual Insurance Employee Review

      3.0
      Jun 25, 2025
      Customerservice representative
      Recommend
      CEO approval
      Business outlook

      Pros

      really good training, competitive pay, SOPs, mentoring, job growth, remote

      Cons

      little breks, sometimes constant phone calls. not the best work life balance

      avatar
      Liberty Mutual Insurance Response
      1y
      Thank you for sharing your feedback about your experience at Liberty Mutual. We're glad to hear that you found our training, pay, mentoring, and remote work options valuable. We also appreciate your honesty regarding the challenges with breaks and work-life balance, and will take this into consideration.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Mar 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Everyone I worked with was great.

      Cons

      Standard annoying office politics at play.

      2.0
      Jun 24, 2026
      Auto adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

      Cons

      Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

      2
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