Big Company, Little Compassion - Customer Service Representative (CSR) Liberty Mutual Insurance Employee Review

Arbitrary and biased metrics: When performance is measured unfairly, it can demotivate employees and lead to unfair treatment. No opportunity to move up or laterally: Limited career growth can be frustrating for many employees. Continued outsourcing overseas, overfocused on numbers, not people: Outsourcing and an excessive focus on numbers can negatively impact employee morale and job security. More and more details added to workflow without compensation: Increasing workload without compensation is a common complaint and can lead to burnout. Unlicensed reps promoting insurance products.