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Liberty Mutual Insurance

Engaged employer

AMAZING company with great opportunity! - Customer Service Representative Liberty Mutual Insurance Employee Review

5.0
Mar 12, 2011
Recommend
CEO approval
Business outlook

Pros

This is THE MOST stress free job I've ever had! The bosses are great, and friendly, you could tell them anything and they wont judge you or hold it against you (Unless it is reasonable to do so.) They are there to help you succeed and move up in the company and in life in general. Even the sales quotas are insanely easy to manage (On the sales rep side)! If you want to take training to advance your career, not only will they pay for it, but they will schedule it all for you too! And they encourage you to grow as a person as well as to give back to your community!

Cons

The benefits are not the best. The company I had just come from offered 100 times better benefits. Dont get me wrong, the benefits are still better than some other companies out there, and they start on Day 1, so you're covered right away. But the monthly premium is REALLY high (three times what my premium was a my last job) plus there is a large deductible to meet before your insurance will pay for anything, and you pay a high co-insurance for prescriptions. Compared to my last job where the premium was a third, no deductible, only $10 co-pays for EVERYTHING, and generic prescriptions were free. For my diabetic son at my old job, between premiums, co pays and his medicine, I paid about $3000 a year. Here I will spend that much and more JUST for his premiums. =(

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

-ADP internship is a preview of the full-time ADP -Supportive teams + tons of resources and events -Opportunity to shadow different dept outside of your assignment

Cons

-No cons I can think of

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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