employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged employer

Liberty Mutual Review from a former IT employee recently laid-off - Senior Software Developer Liberty Mutual Insurance Employee Review

4.0
Jan 23, 2024
Recommend
CEO approval
Business outlook

Pros

I worked at Liberty Mutual for a 15+ years. During that time, I was able to transition from an individual Software Development role into a leadership role in agile project management. There were many people who had long careers at Liberty. They invest in employee development and it was usually clear what an individual needed to thrive there. What I loved most were the people I worked with. There was a culture of honesty and collaboration. People were open to help each other through tough times. Everyone respected each other and we knew that people had lives outside of work.

Cons

Liberty is going through a large restructure right now due to less than stellar performance last year. They have cut IT staff in the US significantly especially those in dedicated Scrum Master roles. If you are in the agile project management space - there is definitely a shift away from dedicated Scrum roles at Liberty. I expect they are shifting away from Agile Project Management to something else. This might have to do with shifts in upper management and how they want to restructure the company to suit their vision. Liberty Mutual management may want a slimmer cheaper IT department and cutting labor is the easiest way to get to that.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
See reviews by: Helpful|Rating|Date|All