Pros
Health insurance, and remote work. Easy job
Cons
Pay employees more because you’re giving more responsibilities by having us set up ALE and corelogic Genpact at FNOL. We have to take auto and property calls follow two separate Processes. The pay and bonuses is low! Calabrio scheduling system is not good… VTO doesn’t get approved if you have a huddle on your schedule. Although in huddles we really don’t discuss much those 20-30 mins they are not approving VTO full day due to a meaningless huddle scheduled on your shift which means you’re affecting my work life balance! Calabrio is just a way for schedulers to have more control over your life and the time you request off! Managers are not trained well enough to do their jobs effectively. A lot of micromanagement takes place because their managers are not trained effectively either as department managers! The pay could be more and the PTO is not good compared to other insurance companies for this role you won’t get PTO for Nov and December Liberty Mutial is the only company that does this! They don’t give shift differentials based on your time zone as they should compared to other insurance companies. And some managers watch what you do on your desktop in your preshift and end shift time so you’re not able to do your monthly survey to provide feedback!