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Liberty Mutual Insurance

Engaged employer

Don't work here - Senior Claims Adjuster Liberty Mutual Insurance Employee Review

1.0
Sep 30, 2023
Recommend
CEO approval
Business outlook

Pros

The only pro to this company is the ability to work remote.

Cons

This is the worst claims position I have every been in. There is an unrealistic and insufferable amount of claims. They have have high quality expectations with high workloads that are unachievable. All they care about is unrealistic metrics and will fire you before your 1 year mark to collect their sign on bonus from you. This happened to a colleague of mine. The work environment is very stressful and pay and bonuses do not match work expectations. Most people either quit or have to take leave due to the extreme stress. There is no growth here and they do not care about their employees. Worst company I've ever worked for Benefits are subpar Health insurance isn't good at all. No job security you will be looking over your shoulder at all time and will be extremely stress to keep up with the workload.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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