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Liberty Mutual Insurance

Engaged employer

Senior Leadership is terrible - Anonymous employee Liberty Mutual Insurance Employee Review

1.0
Jun 1, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's hard to think of anything positive to say at this time. It is no longer a "best place to work."

Cons

Liberty implemented return to work, which is mandatory for anyone within 50 miles of select offices. The policy itself and how it has been communicated is not in line with the values that Liberty says they hold dear (put people first, be open and transparent, do the right thing). I was promised a remote position and instead I am now expected to go into the office twice per week or risk termination. Everyone I actually work with and collaborate with works in other offices, so it is entirely pointless.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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