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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Executive incompetence at large - IT Manager Liberty Mutual Insurance Employee Review

      1.0
      May 30, 2023
      It manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Descent pay, but not best in class.

      Cons

      Executive leadership continues to show their incompetence. New leadership (after the departure of the last CEO) has little track record of making good decisions. Be it the “Liberty Management System” that was a complete flop, the multi-million dollar botched “integration” project, the “growth at all cost” decision that’s being rolled back or the current draconian “return to office” fiasco - this executive management team has a proven track record of poor decision making at an enterprise scale. No faith this company will be around in another 5 years at this rate.

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      5.0
      Jun 18, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      Jun 18, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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