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Liberty Mutual Insurance

Engaged employer

You can create your own success if you have the drive and the know-how... - Claims Adjuster Liberty Mutual Insurance Employee Review

3.0
Aug 27, 2014
Recommend
CEO approval
Business outlook

Pros

It's a fair place to work but I do miss the days of the previous parent company which just seemed to view their employees as people and not numbers.

Cons

Work/life balance can be a challenge but that's pretty much corporate America. There does seem to be a disconnect in communication between mid/upper mgmt and front line employees. There is constant change sometimes for the better and sometimes not. They encourage you to "think outside the box" but as long as its within the guidelines which can be a little off-putting.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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