employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged employer

Stable but very stressful, with good chance of being laid off if you do well - IT Analyst Liberty Mutual Insurance Employee Review

3.0
May 3, 2010
Recommend
CEO approval
Business outlook

Pros

Strong process potential Good communication across company departments - goals and vision Stable job if you get to remain with the company Interesting coworkers with heart Decent pay and decent benefits Strives to be industry leader with potential - Insurance sector

Cons

Strong process inconsistently applied Poor communication between upper mgmt to middle mgmt to line mgmt Many high achievers and talented professionals are laid off to restructure cost Performance reviews are fairly useless Decreasing pay and decreasing benefits Job and project integration/progress looks much better on paper than in real implementation Unnecessary stress at work across multiple departments due to avoidable process churn, carelessness, and inadequate resources

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

See reviews by: Helpful|Rating|Date|All