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Liberty Mutual Insurance

Engaged employer

Over-Sold and Under Delivered - Sales Representative Liberty Mutual Insurance Employee Review

2.0
Mar 19, 2021
Recommend
CEO approval
Business outlook

Pros

Schedule. Work Life Balance. Great benefits and corporate culture.

Cons

Insurance is a very competitive market. Liberty Mutual truly is a great insurance company and provides a better than average experience for the customer. Unfortunately it is hard to sell value and service in an industry to markets on getting the least expensive option. Even Liberty focus much of its advertising on saving money. The reality is Liberty usually cost a little more, but it is worth it. When I was offered the position I was told expect 3-5 years in order to establish yourself in the industry. Unfortunately, after 1 year upper management began “accountability” conversations. Although I am new to insurance, I am not new to sales. The company treating me as an under-performer while I am still in “Rookie” status, and while I have been growing my business as an “outside sales” agent during Covid is disappointing. I left a well paid position, expecting to earn double my earnings in year 1. Despite this, my feeling was Liberty being more frustrated and less understanding than I was.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 1, 2026
Recommend
CEO approval
Business outlook

Pros

Exposure to upper management and company

Cons

Quick rotations around the company

2.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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