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Liberty Mutual Insurance

Engaged employer

Pay can be very good but I question some of their "call quality" scoring - DRC Sales Representative Liberty Mutual Insurance Employee Review

4.0
Sep 20, 2009
Recommend
CEO approval
Business outlook

Pros

Fair to good pay at the entry level sales rep level up to a team lead level. Great job for the go-getter who is successful at selling by phone.

Cons

Big hit in pay (about 10-20k per year) to move up to a supervisor, preventing me to move forward. Horribly mismanaged and misguided "call quality" program. Subjectively scored and too often scored incorrectly.

Explore other reviews about Liberty Mutual Insurance

5.0
Feb 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture with plenty of work, diversity, slack/teams, rec rooms, plenty benifits

Cons

non that I can think of

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Liberty Mutual Insurance Response
3mo
Thank you for sharing your feedback! We're glad you're enjoying the culture and benefits at Liberty Mutual.
1.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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