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Liberty Mutual Insurance

Engaged employer

Stuck in another era - Anonymous employee Liberty Mutual Insurance Employee Review

2.0
Apr 26, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent pay and good benefits.

Cons

This is an old-fashioned company that says it wants change, employee engagement, etc. - all the right words. But in fact every management process is designed to control employees and prevent independent thought as much as possible. I found it a mean-spirited environment. There was always a sense that you were only as good as your last mistake, and they could always hire someone better than you. The only way to succeed was to keep your head down, yes your boss on everything, and make sure to keep a CYA file. One of the worst places in the Boston area to work.

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5.0
Jun 18, 2026
Recommend
CEO approval
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Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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