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Liberty Mutual Insurance

Engaged employer

Awful...Getting worse with each passing day! - Underwriting Liberty Mutual Insurance Employee Review

1.0
Feb 28, 2013
Recommend
CEO approval
Business outlook

Pros

Great co-workers, competitive pay and good benefits. They still offer a pension which is almost unheard of nowadays. 7.5 hour workweek.

Cons

The slew of poorly planned and executed reorganizations in Business Insurance (formerly Middle Market) has left employees drained and morale way low. The processes and programs are outdated and time consuming. Much of the talent has already jumped ship while the incompetence within management has been left to fester. Mgmt operates in a bubble oblivious to what's going on both internally and in the market. They are only focused on their own individual agendas. Employees have no sense of job security or faith in the future of the operation. I have never worked in an environment before where so many people are truly unhappy.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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