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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      CSR - Anonymous employee Liberty Mutual Insurance Employee Review

      4.0
      Nov 19, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      This company has your back. You feel supported and encouraged, no matter what you are going through in your work or personal life. Management is approachable and want to hear what you have to say. Benefits packages (insurance, 401k, pension, etc) are GREAT. Entry level pay is very competitive. Plenty of opportunity to move up and to other areas within the company.

      Cons

      Some roles within the company, especially entry level, get your foot in the door type positions can be brain numbingly boring. Very repetitious. Have to remind yourself daily that the benefits and pay are worth the boredom.

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      Liberty Mutual Insurance Response
      7y
      Thanks for taking time out of your day to write a review. We're happy you've been satisfied with your experience at Liberty Mutual and we look forward to continuing to invest in you. Thanks for helping to make this a great place to work!

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 18, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      Jun 18, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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