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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Used to be a great place to work - Claims Customer Service Representative Liberty Mutual Insurance Employee Review

      1.0
      Nov 16, 2018
      Claims customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation is in line with other insurance companies in the area

      Cons

      The company seems to be in trouble financially and there have been a lot of cutbacks that effect the employees directly so that the CEO and upper management can continue to pay themselves large bonuses, raises and not to mention multi million dollar office renovations. They used to be customer focused. Now every claim is paid at the bare minimum and regulations don’t seem to be of any importance anymore

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 10, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company with good leadership.

      Cons

      Nothing really comes to mind, they try their best to support you in any way possible,

      1.0
      Jun 6, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

      Cons

      Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

      2
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