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Liberty Mutual Insurance

Engaged employer

Shrinking company - Anonymous employee Liberty Mutual Insurance Employee Review

2.0
Feb 11, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Starting pay, 19 days vacation to start and a small pension and 401k match

Cons

You only get a living increase raise unless you get a promotion. Promotions are non-existent, because the company is shrinking. They've had 2 terrible years in a row and they aren't filling roles that are vacated. I've worked my tail off for 3 years and haven't had 1 chance to interview for another role and haven't gotten anything other than the living increase raise that is about 1.5% a year. I have gotten great reviews and I've been a "team player," so the raises are not based on performance. 11 of 16 people I trained with are no longer with the company. They prefer high turnover over giving raises or promotions.

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5.0
Jun 18, 2026
Recommend
CEO approval
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Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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