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Liberty Mutual Insurance

Engaged employer

Not So Great In the Claims Department - Senior Claims Consultant Liberty Mutual Insurance Employee Review

2.0
May 4, 2012
Recommend
CEO approval
Business outlook

Pros

Great vacation, although it is difficult to use it because you get two months behind if you take a week off. Pay is very good (the only way they can keep people in the claims department). Advancement within the department is quick, and your pay increases rapidly (if you do a good job).

Cons

Management is incompetent. Amount of work asked to do is just not possible. Turnover is extremely high, especially with recent graduates. Very difficult to move jobs within the company. If you are a good employee, they will do everything they can to keep you in the claims department. I would still be there if I would have been given the opportunity to interview outside of the claims department. Upper management would not allow me to interview outside of the claims department, so I left.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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