Pros
They will hire anyone with customer service experience. You may get to train out of town. Two casual days a week.
Cons
Liberty Mutual has changed the way that we handle claims. You are "supposed" to be either 1st party or 3rd party. You're supposed to be assigned to a region. You handle claims from all over. You will be in a inbound queue daily taking calls for claims that are not assigned to you. Liberty Mutual still expects you to manage over 150 claims at a time. You have to move the claim along the first day its assigned to you.We work 7.5 hour days, with a 45 minute lunch and two 15 minute breaks. Overtime is expected, it is the only way that you will survive. The goals are not realist. You spend the majority of the day listening to complaints. Your voicemail stays full because there is no time to call customers back. You can't assist claimants because 1st party is so backlogged, we aren't able to assist them until the 1st party completes coverage, and obtains a statement from the insured. None of the adjusters are happy here. They lie during the on boarding process. They preach work life balance but there is none. Some of the managers are great and understand that everone is stressed, others are non helpful and throw you under the bus the minute they get a complaint.
