employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged employer

Good company, poor department management - Claims Specialist II Liberty Mutual Insurance Employee Review

4.0
Apr 1, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent leaders/coworkers and great benefits. I love the company and what they offer to its employees, such as training and travel opportunities.

Cons

Great people but individual department management is poor. High volume workload. Metrics are reasonable to obtain but the corporate pressure is very high and you're really just a cog in the machine. Not sure if "cost related" but a lot of departments are understaffed, causing the higher workload.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 17, 2026
Recommend
CEO approval
Business outlook

Pros

Great benfits that start day 1

Cons

Nothing at the time i worked there

1.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

time off, paid holidays, retirement benefits

Cons

absolutely horrific work environment. Toxic culture and leadership. they are purposely underpaying homeowners claims. Guess they figure for the few that might go to appraisal or suit, they are still ahead of the game. Really sad state to see what the company has become. They at one time strongly believed in paying what is owed and making people whole again. That has all been tossed aside under the current CEO. Absolute disgrace and unethical behavior

See reviews by: Helpful|Rating|Date|All