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Liberty Mutual Insurance

Engaged employer

Customer Service with a Twist - Customer Service Representative Liberty Mutual Insurance Employee Review

1.0
Mar 13, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive environment with your close coworkers.

Cons

You are required to help the sales team, but the sales team gets the commission. You are tracked every second you sign in, you better hope you do not need to use the bathroom or your manager will call you and ask why your call metrics are so bad.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 17, 2026
Recommend
CEO approval
Business outlook

Pros

Great benfits that start day 1

Cons

Nothing at the time i worked there

1.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

time off, paid holidays, retirement benefits

Cons

absolutely horrific work environment. Toxic culture and leadership. they are purposely underpaying homeowners claims. Guess they figure for the few that might go to appraisal or suit, they are still ahead of the game. Really sad state to see what the company has become. They at one time strongly believed in paying what is owed and making people whole again. That has all been tossed aside under the current CEO. Absolute disgrace and unethical behavior

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