Great fit for the hardest of workers - Support Manager LevelUp Employee Review

I had a very good time and learned a lot

I was given a job very young with no experience

Perks and benefits are amazing Culture is great, most people generally like coming to work Mentorship and career growth are taken seriously Liberal vacation policy and occasional work from home is an option Flat hierarchy - mostly a pro Great transparency on business outlook and major deals/developments

The company has some very antiquated and hack-y processes that are still around from the early days. Engineering's time is almost entirely focused on driving new features, so these don't really get fixed and can cause some serious downstream issues and require time-intensive manual workarounds. The problem gets compounded with the growing pains the company is currently going through and clients' demands for more customized and non-standard deliverables. Need more communication between departments - often a change is unilaterally made by one group that impacts the whole company and no prior notification or consultation takes place. Terminations aren't handled particularly well - finding out someone you work closely with is gone via an email bounce is highly disruptive. Need to have more transparency on how employees are doing; medium and long term goals are not always clear and neither is progress against them. There needs to be a formal and measurable performance improvement process in place if expectation are being missed.