Decent place to work - Customer Success Manager (CSM) Level Home Employee Review

4.0
Dec 22, 2023
Recommend
CEO approval
Business outlook

Pros

Remote work accessible, Decent pay. Opportunities to travel and meet people internally and externally. Vision and Dental are paid for. The offer Stock options. They offer severance for laid-off employees.

Cons

This is a company okay with letting people go two weeks before Christmas without explanation. I was a top-performer among others and I was laid-off without explanation other than my position was disappearing and the future of the company didn't include me. Positions for other removed coworkers were reposted in less than 3 weeks. I was also being mentored by an executive when this happened. There are few, if any opportunities to advance from within. In my experience, their culture is difficult for "bottom-end" employees who have families to participate in or feel welcome.

Explore other reviews about Level Home

5.0
Dec 8, 2025
Recommend
CEO approval
Business outlook

Pros

While still a startup, Level was bought by ASSA Abloy and now has the benefit of big-company stability. Yet to be seen how much corporate process will sneak in in the future.

Cons

No more chance to "get bought for big bucks" startup mode hope, but no more worry that runway ends in N months

4.0
Mar 3, 2026
Recommend
CEO approval
Business outlook

Pros

Nice culture, only interviewed there.

Cons

Not many that i think of

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