Pros
The operations director and managers work very hard are knowledgeable and are able to get things done with the resources that are available to them. The full time account managers work very hard, handle difficult situations very well and do their best to provide the best services that are within their control. Laborers work extremely hard and are led by some great crew leaders.
Cons
Constant change in processes cause a lot of frustration & inefficiencies. Very poor work/life balance - work is always brought home with you and on vacation. This takes a lot of time away from family and other important aspects of life. Bonuses are based off the HR, Operations Director, and the CEO’s opinion and the bonus components are ambiguous and are not measurable or quantified. They do not follow labor laws while pushing snow and multiple individuals have had to pay the deductible or a part of the deductible on vehicles after working extremely long hours (16+). HR abuses the situation of the laborers. Laborers often don’t have higher than a 4rth grade education. They struggle to get paid what they deserve. A combination of daysheets, the piece rate system and the level of separation between laborers and HR make it extremely difficult for laborers to get paid correctly and in a timely manner. I have seen how this has had an extremely negative effect on families. This has caused us to constantly look for issues regarding checks. They have burned bridges with some of the top suppliers in the state due to not paying them for equipment/product that was purchased on accounts. The attitude of the CEO is that looking like you’re the best is more important than actually being the best. They get brand new trucks every year but they will not increase a person’s salary to keep them. Accolades and awards are searched out rather than an entity giving it to them freely.