Ok place to work, just be careful - Customer Service Kroger Employee Review

4.0
May 19, 2011
Recommend
CEO approval
Business outlook

Pros

Great customers, though some can be irate Flexible shifts, except for holidays (common in retail) Supports education of employeees with tuition reimbursement and scholarships.

Cons

Long shifts occur frequently You get blasted for overtime No full time positions for new hires Be careful about letting management use you.

Explore other reviews about Kroger

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Quick interview process Supportive team

Cons

Confusing senior management/people Reduced hours

3.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

• Generally work with fantastic people. • Work is not difficult, and time flies when busy. • My bosses collaborated with me to create a schedule that worked, as I often had other commitments. • Overall, a pleasant work experience most days. Get good at what you do and you'll do fine.

Cons

• Some of the senior management was less friendly than others - as to be expected. • Days were very volatile; some could be extremely easy, and others could be a nightmare. • Scheduling was kept rather limited; although I was able to get the hours I wanted, often times management would look to cut hours from departments whenever possible, leaving less support.

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