No appraisal, no bonuses on our reward points & our hard work - Customer Success Manager Kroger Employee Review

3.0
Mar 19, 2024
Recommend
CEO approval
Business outlook

Pros

You get to meet all sorts of people of all levels & all sorts of cultures, so good platform of making good connections & built your good network , if you have people's skills

Cons

Despite being amongst top performers the rewards I (cashier/associate) earn , i do not get any appraisal, but on my/our reward points Management/managers get hefty bonuses & don't even give us 40hrs , not even yearly appraisal, not even $3cupon, which are distributed amongst favourite.. too much of group & favorites politics . Learn boot licking & you will be considered over top performers

Explore other reviews about Kroger

5.0
Mar 12, 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

Family atmosphere is really encouraging.

Cons

Often times there is a need for variety that isn't really available in this industry

3.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

• Generally work with fantastic people. • Work is not difficult, and time flies when busy. • My bosses collaborated with me to create a schedule that worked, as I often had other commitments. • Overall, a pleasant work experience most days. Get good at what you do and you'll do fine.

Cons

• Some of the senior management was less friendly than others - as to be expected. • Days were very volatile; some could be extremely easy, and others could be a nightmare. • Scheduling was kept rather limited; although I was able to get the hours I wanted, often times management would look to cut hours from departments whenever possible, leaving less support.

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