A great learning experience and wonderful employees - Assistant Customer Service Manager Kroger Employee Review

4.0
Oct 18, 2012
Recommend
CEO approval
Business outlook

Pros

I was able to learn a lot in this position. The hours are flexible. It enabled me to meet people in my community and stay involved in the community.

Cons

You will be required to work weekends and holidays as it is the busiest time in retail. It is a unionized environment, so employee schedules are based on seniority. In addition, you will pay union dues.

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5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Nice management, nice coworkers, willing to help

Cons

Could be a lot of work sometimes

3.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

• Generally work with fantastic people. • Work is not difficult, and time flies when busy. • My bosses collaborated with me to create a schedule that worked, as I often had other commitments. • Overall, a pleasant work experience most days. Get good at what you do and you'll do fine.

Cons

• Some of the senior management was less friendly than others - as to be expected. • Days were very volatile; some could be extremely easy, and others could be a nightmare. • Scheduling was kept rather limited; although I was able to get the hours I wanted, often times management would look to cut hours from departments whenever possible, leaving less support.

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