Sucks, don't do it - Customer Service Kitopi Employee Review

1.0
Apr 19, 2023
Recommend
CEO approval
Business outlook

Pros

Nothing Don't do it Get ready to lie and cheat people out of their money

Cons

If you like taking people's hard earned money this job is for. If you think that people should be punished just because they decided to order from Kitopi then sign right up. This business has legal and ethical issues because when I worked there we were instructed to lie when people would ask us what company was serving them food. We were not allowed to say Kitopi. I think it should be illegal. People should know who is preparing their food.

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Kitopi Response
3y
Dear Kitopian, Thank you for taking the time to share your feedback. Our ambition is to be the best place to work and we’re always looking for ways to ensure our people have valuable experiences. If you're willing and comfortable, we would like to connect with you to learn more about your experience with us. Your feedback will remain anonymous. Looking forward to hearing from you - p*nto.st*c*y@gmail.com

Explore other reviews about Kitopi

5.0
Dec 12, 2021
Recommend
CEO approval
Business outlook

Pros

Friendly and helpful colleagues Good Ambience Perfect location

Cons

A place to have food :)

1.0
Jun 2, 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Given a great degree of responsibilities, trust, and power early on.

Cons

The cons here are overwhelming. Kitopi is an extremely poorly managed company from the CEO and co-founders down to the teams in the kitchen. No market or facet of the company is spared from the delusional antics of the top leadership. The only reason the company has managed to survive is 1) Strong investors backing (if it did not have pools of cash in the bank it would have collapsed by now) 2) Their ability to deeply undercompensate employees by offering a false promise of growth. Everything at Kitopi is a fight with management, even when presented with overwhelming data and support form various teams they act out of ego and emotion. From putting their employees in harm's way to disseminating false information the company even forced employees to leave fake positive reviews both about their products online but as well as on this and other job posting sites. Put simply this company has no real culture, it prides its love of 'Kitopians' while abusing those same employees. Only to threaten to fire them at every turn. They drop/replace senior management level employees on a monthly basis (that says it all right there).

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