Pros
I worked at Kaine Mathrick Tech (KMT) in the professional services team alongside Scott, the Professional Service Manager. It was one of the most rewarding experiences of my career. The culture is built on teamwork, trust, and a shared drive to deliver great IT solutions. It's fast paced but always supportive. KMT genuinely invests in staff growth. Whether through promotions or allowing people to move into different departments, they help you find a path that fits your strengths and goals and they follow through on it. They also care about well being. After feedback from staff, they introduced a relaxation room that management supported straight away. It really showed they listen. The cupboards are always stocked with food, and the office vibe is welcoming. They also host regular social events like the end of financial year party, the Christmas party, and monthly catch ups that keep things fun and connected. Management is approachable, respectful, and understanding. You feel heard and valued, which is rare in a company of that size. KMT uses the EOS (Entrepreneurial Operating System) framework, so issues (IDS) are actually raised, discussed, and resolved. It builds trust and consistency. Recognising individual achievements is something many companies struggle with, but KMT gets it right. They balance strong leadership with celebrating the wins of each team member. Their partnership with Challenge Supporting Kids with Cancer also says a lot about their values. It’s more than just work. They care about the bigger picture. This is an honest review from a past employee. Leaving was a hard decision, and I’ll genuinely miss working at KMT. The leadership, team, and culture made a lasting impact. If you’re looking for a managed service provider that respects you, helps you grow, and surrounds you with friendly, exceptional people where you’ll laugh, learn, and celebrate your wins together Kaine Mathrick Tech is your hidden gem.
Cons
Fast paced, high performing MSPs that can be a challenge for those coming from smaller MSPs or smaller internal IT roles.