What's work life's balance? - Store Manager Journeys Employee Review

1.0
Mar 20, 2017
Recommend
CEO approval
Business outlook

Pros

Discount. Made lifelong friends born out of shared trauma. Diversity.

Cons

Too many hours for too little pay. Endentured servitude. One day off most weeks a year. No real overtime. No job security. Some managers make minimum wage for full time paychecks up to 130 hours. Lack of communication. Upper management only cares for their own wellbeing and not the stress or condition of their employees. At least one open to close shift a week. Too much standardization. Majority of time spent working alone in store. Sales goals and expectancies are too high and unrealistic. Sales associates make minimum wage for 4-8 hours a week. They are held to same selling standards as management. Sales associates hours are cut on a whim, day of. Sales associates are expected to come to work on same days notice. "Promotions" based on necessity of upper management and not on effort or accomplishments. Pay is deducted to lower and level out any promoted mager so there is little pay increase. Sometimes co-managers at large stores make more than store managers of small stores. Work weeks are no less than 45 hours and mostly 50-60 hours per week. Everyone from manager down is expendable at any given moment no matter how long you've been with the company. Vacation policy is hard to work with, you must take a full week off from Sunday to Saturday. The balance of tasking and selling is impossible to accomplish 100% with the hours and tools given. Upper management will never help cover stores or help sell when they do not have the proper amount of management staff for stores. Instead they force other store managers to cover other stores on their off time thus extending their work week even further. Store managers are all too frequently left to work open to close for a week or two or three or more without anyone hired to relieve them. Breaks are not mandated or required for any associates or managers over the age of 18 and usually not taken due to lack of time. Management staff work minimum 9-9.5 hour shifts each day with no break. We are then told to put in extra hours over that time to accomplish tasks of which we don't get paid for since we are commission based.

Explore other reviews about Journeys

5.0
Mar 17, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Discount was very good

Cons

Pay was not very good

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Journeys Response
3mo
Thank you for sharing your review! We truly appreciate your feedback!
2.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

- Diversity & inclusion throughout employees - No dress code (other than inappropriate clothing obviously and occasional Journeys t-shirts during holidays) - Paid training - Flexible schedule (at least at my store)

Cons

- Horrible corporate mentality - Only the sales leads and above work on commission even though every employee has to HARD sell - Sales goals that are unrealistic and based off of the previous year's numbers - Little to no benefit for reaching or surpassing the ridiculous sales goals - District managers and corporate employees who say you're not good at your job unless you practically beg customers to buy socks and multiple pairs of shoes even if they came in knowing exactly what they want (to the point of annoying the customer) - Verbal, then write up, then immediate termination if you don't meet or surpass EVERY single category in your MPR (monthly progress report) - District managers who demote the best managers and transfer people to other stores with no say in the matter, as well as letting certain bad managers get away with things without reporting it - lowwwww pay for what is expected of the employee

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Journeys Response
6d
Thank you for taking the time to leave your review. If there's anything you would like to share or discuss further, feel free to email us at journeyssocial@journeys.com.
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