Pros
-Hold activities to try and make it a fun work environment e.g Halloween dress up, pets visit the office on Fridays, Aus Day BBQ etc. -Uniform makes it easy to dress for work (Fridays are casual however).
Cons
-targets set so commission is almost impossible to achieve and their value has diminished over time as well. -some procedures are frustratingly convoluted and leave staff micro-managed yet they still don't get improved after much feedback from staff. -no career progression really -constantly stressful as the incoming calls don't stop but emails and admin must be kept on top of. Any overtime done to catch up on emails is unpaid as it's seen as "poor time management" even though the shift physically does not leave time for all duties. -past history of management not stepping in and taken over during legitimate escalations on occasion which makes it both disappointing and difficult for team members. -meagre salary -team members have misquotes/errors deducted from their commission -have to work with an awfully slow antiquated computer booking system