Pros
Good basic training and general assistance in the training process.
Cons
Retail tax services at Jackson Hewitt have the problem of being scheduled by online appointment in blocks of one hour on the clients' end.
As clients can make appointments as they want, you might need to deal with more complicated tax returns with a single clients and more upset clients building up in the background. For new tax preparers, it's rough to manage the customer's time and negative emotions especially in the thick of tax season, because if you need a manager or help to deal with a situation, it's not likely to be available in a timely manner.