J.D. Power Ranks Lowest In Employee Satisfaction, At the Moment. - Research Specialist JD Power Employee Review

1.0
Feb 24, 2009
Recommend
CEO approval
Business outlook

Pros

I greatly enjoy the people I work with. My team is great at supporting my career goals and helping me achieve a great level of production through positive feedback. I the past, the senior management was great and we had great leaders like Steve Goodall and Steve Carroll who preached the virtues of hard work, values and an open door policy to management. Some of the research done at J.D. Power is very timely and interesting and value has been identified through initiatives that have placed a value on employee's abilities to perform at a high level. At least, before the new management got here.

Cons

New management has shown a lack of appreciation for existing employees. There is little to no communication from the top down and to date, our new President as of 1/2/2009 has not addressed the company in person, only through e-mail announcements of new policies and procedures. Lack of promotions and bonuses are also contributing to the low morale and negativity throughout the company. Often times, we are lied to about HR policies as to why our performance management reviews are lower than they should be. Career development is virtually non existent for anyone not associated with a "target growth" department.

Explore other reviews about JD Power

5.0
Aug 12, 2025
Recommend
CEO approval
Business outlook

Pros

unlimited PTO, supportive managers, flexible schedule, Great benefits

Cons

lots of travel can get exhausting but its still worth it

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JD Power Response
10mo
We are glad to hear you find the role rewarding and enjoy the flexibility, benefits, and support available to you. Travel is a core part of this particular position, and while it can be demanding at times, we’re glad to see you find it worthwhile. Managers are expected to hold regular 1:1s with their teams, and we encourage employees to use these meetings to share feedback, ask questions, and stay connected. We encourage you to speak with your manager or HRBP if these are not already set up as a regular occurrence on your calendar. Thank you, J.D. Power
1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Remote job that pays market rate salaries and offers decent health benefits.

Cons

It feels like the executives at this company are sitting in first class in an airplane behind a giant metal door instead of a curtain, completely sealed off from the rest of the organization that is all sitting in coach. We are told to stay seated, stay comfortable, and be grateful, cramped seats, stale peanuts and all. Every so often, a voice comes over the intercom with an announcement, and you have no choice but to accept it. Sometimes that announcement is that your colleague has been fired, so they can clear some salary cap for another former Sterling employee, and you'll need to increase your work load. This executive change honestly feels like a cash grab for the executive team and their friends and does not feel like the transformation the company desperately needed. Every executive working here is a nepobaby. They only hire people and vendors who have previously worked with the CEO and the COO at other companies, even if they are not the best candidates or companies to work with. They are also paying them obscene salaries. None of these folks have any experience in the industry that drives the company profits, automotive, nor have any interest in getting up to speed. J.D. Power used to be a place where speaking up was encouraged. Now, one wrong look at the wrong executive can cost you your job. They removed internal anonymous feedback because "it's not productive." But I am 1000% sure they are reading still reading these reviews.

7
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JD Power Response
1d
Thank you for sharing your perspective. JD Power is focused on building a strong foundation for long-term growth, and we recognize that the pace of this transition can be challenging. We encourage employees to share their feedback directly with their manager, the People & Culture team, and/or senior leadership. Thank you, JD Power
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