Pros
Choose your own hours, but even retail contracts like this have a better probation standard.
Cons
Advice to anyone in Probation: Don't take it seriously, they are using you because they got a new project and need a bump in callers. Look for a new job if you need longterm employment. So this year they introduced a 'Strike Rate' policy, I got the job through a friend who did not have to go through this during probation and at no point in the interview process did they mention this is what you passing your probation is based on. You are trained by supervisors who also did not get graded on this standard during their probation so they downplay how intense it is leaving you unprepared. It is purely a numbers game. The strike rate is simply how many people want to complete a survey and YOU are penalised BASED ON LUCK. You are given 'Update Emails' that describe exactly how you're failing after every shift and they have the nerve to send you a 'well-being survey' to see how you're doing after being hung up on, insulted, mocked and rejected for 4 hours. AND ON TOP OF THAT they have the audacity to pay you minimum wage for 3 weeks during the probation.