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      Internode

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      Internode reviews

      Not the Internode it used to be... - Customer Service Representative Internode Employee Review

      1.0
      Sep 12, 2020
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Your colleagues Free Coffee Bonus system

      Cons

      Managers do nothing 95% of the time and are way overpaid. Staff not supported and expected to know everything. Culture is toxic and support reps are regularly intimidated with an atmosphere of fear of job loss. Havent hired more than 2 new Australian staff in over 2 years despite regularly losing staff. If Telstra can hire more staff, why cant Internode? Computers are 10+ years old and internal systems regularly break down and are archaic. Outdated policies and procedures Not willing to listen to idea's that could promote a better customer experience No transparency - customers are purposely left in the dark.

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      3.0
      Jun 14, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Actually finished 2012. One of the great cultures of staff wanting to support each other.

      Cons

      Very behind other call centres. Used a backward system called SNBS (Shiny New Billing System). CFO (Sean habgood) and CEO (pat tapper) were disinterested in customers / staff / fixing problems. Only cared about their bonuses.

      1.0
      Dec 10, 2024
      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The staff culture was good.

      Cons

      The management of this business does not understand the difference between a value based company and a service based company. This company used to pride itself on the knowledge, expertise and willingness to assist its customers (a service based company), then after multiple takeovers the upper management only cared about competing on price and the quality of service went to hell, as did the culture of the company.

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