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      Internode

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      Internode Reviews

      3.1

      23% would recommend to a friend

      (23 total reviews)

      Simon Walter Hackett

      36% approve of CEO

      4% positive business outlook

      Ratings by category

      3.3

      Diversity and inclusion

      2.8

      Culture and values

      2.7

      Work/Life balance

      2.5

      Compensation and benefits

      2.2

      Senior management

      2.1

      Career opportunities

      Internode has an employee rating of 3.1 out of 5 stars, based on 23 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Internode employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      23 reviews
      3.0
      Jun 14, 2025

      Ok

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Actually finished 2012. One of the great cultures of staff wanting to support each other.

      Cons

      Very behind other call centres. Used a backward system called SNBS (Shiny New Billing System). CFO (Sean habgood) and CEO (pat tapper) were disinterested in customers / staff / fixing problems. Only cared about their bonuses.

      1.0
      Dec 10, 2024

      Waste of potential, loss of reputation

      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The staff culture was good.

      Cons

      The management of this business does not understand the difference between a value based company and a service based company. This company used to pride itself on the knowledge, expertise and willingness to assist its customers (a service based company), then after multiple takeovers the upper management only cared about competing on price and the quality of service went to hell, as did the culture of the company.

      Viewing 1 - 3 of 23 Reviews
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      ReviewsInternode reviews

      Glassdoor has 25 Internode reviews submitted anonymously by Internode employees. Read employee reviews and ratings on Glassdoor to decide if Internode is right for you.