Customer Service - Anonymous employee Internode Employee Review

Actually finished 2012. One of the great cultures of staff wanting to support each other.

Very behind other call centres. Used a backward system called SNBS (Shiny New Billing System). CFO (Sean habgood) and CEO (pat tapper) were disinterested in customers / staff / fixing problems. Only cared about their bonuses.

The staff culture was good.

The management of this business does not understand the difference between a value based company and a service based company. This company used to pride itself on the knowledge, expertise and willingness to assist its customers (a service based company), then after multiple takeovers the upper management only cared about competing on price and the quality of service went to hell, as did the culture of the company.