Great pay and experience....declining culture. - Senior Support Specialist Intapp Employee Review

3.0
Mar 9, 2022
Recommend
CEO approval
Business outlook

Pros

Great pay and bonus structure, especially in the support industry. Experience is great for exposure to alternative investment industry, SaaS/CRM technology and connecting with the larger technical teams with engineering and devs. Work/Life balance is great, especially with ability to work from home during Covid. Lower to mid level management are awesome.

Cons

Great when I started in 2019, but now a toxic culture is growing between teams where it lives mostly on the Account Management (mostly the directors) who operate abrasively and aggressively to adjacent client facing teams such as support or client success. AM exists as an elite as they enjoy an immunity to accountability for their treatment of other team members in the company. Apart from the AMs, great place to work, but the constant pressure from them was the main driver to open my options up for the exit. Colleague left for the same reason at the recommendation of his doctor to lower his BP; of which since has improved dramatically. Explained all this to HR on the exit interview but received hardly any genuine empathy to the problem. Older employees over 40 are scarce and over 50 even more so. Majority of the implementation team are under 30, yet other companies I've worked for and my current employer hire a wide range from under 30 to over 50 on the same team and position.

Explore other reviews about Intapp

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Strong focus on culture and balanced workload. Great growth potential.

Cons

Can sometimes take longer than ideal for Cteam and senior leadership decisions.

1.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay, some tolerable employees, lunch perk (when people aren’t taking your lunches), commuter friendly location

Cons

* The office floods more often than it should, and when it happens you’re expected to figure it out by working from home or out of backup spaces that aren’t great * There are basic respect issues that never get addressed, like people taking each other’s lunches, which says a lot about the culture * The company talks a lot about diversity, but the office itself doesn’t really reflect that * A lot of middle managers seem overwhelmed or unprepared to actually lead, so direction is often unclear * There’s a weird pressure at times to take on things that aren’t really your responsibility * When something goes wrong, it’s common for blame to get passed around instead of actually solving the problem * Parts of the culture feel more like a clique than a professional workplace * Drinking in the office is treated as normal and even encouraged, which can feel uncomfortable depending on the situation. At times, the environment became unprofessional during social events, and concerns around behavior did not seem to be taken seriously by HR. * There are frequent breakdowns in execution, and things fall through the cracks more than they should * The NYC office itself has a lot of ongoing issues and doesn’t feel well thought out for day to day work * Some leadership decisions are made by people who don’t seem to have the experience or support needed for the role * Overall, the environment can feel disorganized and, at times, more chaotic than collaborative

3
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