Interesting work environment - Anonymous employee Instacart Employee Review

2.0
Mar 7, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team but not a lot of structure, nice people around the office, casual, good work/life balance

Cons

Lack of transparency, communication doesn't seem to be a priority, culture changed and was not preserved after hyper growth, no clear definition of career advancement, happy hours can become rowdy and borderline inappropriate Some of the management have favorites and some people get away with not working much while others are working extremely hard. The company is not doing a great job in retaining its employees in some key areas like engineering.

Explore other reviews about Instacart

5.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Focused direction. Good WLB. Decent pay. Fully remote.

Cons

A bit slow growth on business and career

1
2.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

See reviews by: Helpful|Rating|Date|All