It was great until.... - Customer Service Representative Instacart Employee Review

3.0
Jun 27, 2019
Recommend
CEO approval
Business outlook

Pros

You get snacks, you get to work 40 hours and can do overtime. Its a new company

Cons

This place is like high school, literally micromanagement at its worse. Theres a lot of threatening going on that makes your blood pressure rise. You cant do this, or that or that. And just because you are hired doesn't mean that you will remain more than 30 days. If you do anything you get fired. But during the interview process you are promised a chill relaxed environment where you can thrive and advance in your career field. They say that your opinion matters, it doesn't because you may get fired. Everyone is walking on eggshells.

Explore other reviews about Instacart

5.0
Mar 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

See reviews by: Helpful|Rating|Date|All