Terrible leadership, good benefits - Community Support Specialist Instacart Employee Review

2.0
Mar 11, 2019
Recommend
CEO approval
Business outlook

Pros

-Good benefits, excluding parking and commuter -Free snacks and catered lunch once a week

Cons

-Not sure where they find some of the people in leadership and engineering, things are ridiculously disorganized and it appears that nobody knows who to report to. -The company is very poorly run. For instance, shoppers were paid retroactively, sent an email after they were paid breaking down the payment (of course we had already received an absurd number of inquiries before they got the email and nobody at Instacart seemed to know what was happening), a week later, somebody (who should have been fired) decided to remove part of that initial payment to pay out at a later date, and after significant backlash from shoppers, decided to give them their money back that they had already been given a week earlier. Do you have a headache thinking about that? I do. -Free onsite parking was revoked from tenured employees with less than 24 hours notice. The satellite garage is a joke and nobody will park there due to the distance and inconvenience. -People get fired left and right and nobody mentions anything about it, which leaves absolutely no sense of job security. -Pay is extremely low for the kind of work agents are doing.

Explore other reviews about Instacart

5.0
Jan 21, 2026
Recommend
CEO approval
Business outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

4.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and the ability to work when I need to. It can be useful as side income, especially if you need something that fits around school, job searching, or other responsibilities.

Cons

Pay can be inconsistent, and it often depends heavily on order availability, tips, distance, and customer demand. Some days are worth it, while other days do not feel worth the time, gas, or wear on the car.

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