In Store Shopper - Anonymous employee Instacart Employee Review

4.0
Oct 4, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Guaranteed hourly rate of pay Work in a single location Only have to drive to work and home In store support staff

Cons

No tips or large order bonuses Cannot refuse a batch, ever Training is minimal Combative culture between In Store Shoppers (ISS)and Full Service Shoppers (FSS) is rampant because FSS tips may suffer if ISS is not accurate in picking and packing groceries Metrics are counterintuitive. ISS gets SPEED emphasized overall and as a result, accuracy suffers. Customers frequently give poor ratings on replacements suggested by the app.

Explore other reviews about Instacart

5.0
Jan 21, 2026
Recommend
CEO approval
Business outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

2.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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