Good concept, bad set up. - Anonymous employee Instacart Employee Review

1.0
Jun 5, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I like that you're able to choose your own hours and be completely independent without supervision.

Cons

If you're late even one time, they limit your hours to almost nothing and make it impossible to get any hours. They give you a reliability incident and you have to work 30 hours to remove it. But how can you work 30 hours if they don't let you work at all? Their shopper support are useless unless it's about the customer. Basically, instacart does not care about the shoppers or drivers. Most of the time you won't receive any tips and instacart does not care, as long as they get paid. I've tried to communicate my problems multiple times with them, but they refused to listen or do anything. You're better off working with shipt.

Explore other reviews about Instacart

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and independent work environment with good earning potential during busy hours.

Cons

Pay can vary by day and vehicle expenses like gas and maintenance add up quickly.

2.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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