Not worth the effort - Full Service Shopper Instacart Employee Review

2.0
May 14, 2018
Recommend
CEO approval
Business outlook

Pros

None that I can think off at the moment.

Cons

The pay is crap vs the stress/work. Today I had to drive almost 80km (48 miles) for an order with 5 items. I earned $25.25 INCLUDING tip. I got zero compensation for the excessive mileage. I tried to ignore the order but it kept coming back. Apparently I was the only one on shift? I also had to work an extra hour because of the time the order came in and the distance from my home. No compensation for that either. I’ve had to add more data to my cell plan, to the tune of +$50/month because they are sucking all my data. No compensation for that either. Gas is currently (roughly) $3.63 USD / gallon ($1.24/litre CAD). So ya not amused about driving 151km/94 miles today. Also, the app sent my first customer’s order (and me!) to a store no where near his house! The shopping lists are garbage. Items in the wrong category or section of the store, similar items not grouped together, sending me from one side of the store to another. Lettuce, bread, pop, ground beef, milk, muffins from the bakery, chips, apples, tylenol, deli meat, eggs. IN THAT ORDER! No ability to arrange the list that best fits the store I’m at. Total waste of time. Customer wants 5 egg plants but can only choose a weight so totally guesses. That weight ends up being twice as many as he needed. Good thing I asked! Over all crappy experience and I would NOT recommend it to anyone.

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5.0
Jan 21, 2026
Recommend
CEO approval
Business outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

When I was there the culture was pretty good and they were an all remote company. Fidji Simo as CEO was also a big improvement over the prior one.

Cons

High turnover. Many executives left (including Fidji). Stock price has flat-lined. Difficult business. Customer backlash over hidden and excessive fees.

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