Pros
The only pros was before a certain manager arrived at the center and everyone called him GOD! Who ruined all good and declared war on old employees. Initials are DM.
Cons
This can get tiring real quick... where do I begin? 1 client, 1 issue at a time was the daily routine and benefits wasn't bad, no HR person to help you fill out your initial forms at your first day working there. Then the center changed to supporting 10+ clients and a demand to know everything about procedures without proper training. Even the veteran managers had to bow to these new managers who changed the center around, forcing employees to work shifts they couldn't. Mandatory shift change was the worse as it forced people to quit so they could hire new people and save $$. This is wrong, all of it was wrong!! Everything for the dollar and nothing for 'caring' for other people... to your employees which have been around longer than any new manager that know more. There were so many problems that happened... so many mistakes the 'Micro-Managers' did.. 4 managers demanding calls were taken NOW and refused to take them when clients were needing help... that is wrong. Being written up with a policy that was 'JUST' made and not told to the employees first! More care went into the managers benefits, bonuses and kick-backs than it did to the employees... the slaves. One manager did so much damage I guess they later found out she had lied about everything on her resume and was let go... my first thought was... shouldn't better/proper back ground checks have been done correctly for this to have never happened? HR was soo much wrapped around new managers fingers that they could do anything they wanted... illegally and get away with it. I'd rather be living on the streets than ever go back to them again!! My advice for a new hire is to please keep looking for another job than Insight! This is NOT what you want in a caring company. They would let more advancements to go to the single people and not the employees with families. Discrimination was a serious word to them and would do anything they felt like doing to control the employees. It's sure really sad that I was FORCED to quit without any options... once this new manager came in and declared marshal law upon the old employees I knew I had to leave and would not take anymore of abuse. No one standing up for what was right and true.