Fun people, but toxic management and no tips - Guest Experience Impact Kitchen Employee Review

2.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

People can be fun, healthy food

Cons

Insane work for no tips, managers are lowkey toxic

Explore other reviews about Impact Kitchen

1.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

The food is decent, but that is about it.

Cons

The new woman brought in to lead the company’s New York operations has completely changed the culture, and not for the better. She doesn’t lead, coach, or train. She just gives orders and expects everyone to figure it out. Questions are met with impatience instead of guidance, making it difficult for anyone to succeed. She acts like she’s far more important than everyone else, but effective leaders build people up instead of talking down to them.

1.0
Jan 28, 2026
Recommend
CEO approval
Business outlook

Pros

Free coffee Great staff Cool uniform

Cons

Not DOH compliant Low wage Poor working conditions Work life balance only exist for Senior Management Policy is subjective Sells rancid food Intentionally juices spoiled product Illegal jarring practices Serious rodent problem Serious drain problem

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Impact Kitchen Response
4mo
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations. At Impact Kitchen, we care deeply about our people, our guests, and our communities. We take compliance, food safety, and workplace standards extremely seriously and work closely with regulatory bodies to ensure all locations meet or exceed required guidelines. Allegations regarding food safety or working conditions are not reflective of our standards, and we encourage anyone with concerns to report them directly so they can be properly investigated. We’re proud of the culture we continue to build and the many team members who find meaning, growth, and opportunity within our organization. That said, we know there is always room to improve, and feedback — even when difficult — helps us do better. We appreciate your time with us and wish you success in your future endeavors.
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